Product Operations handles the day to day tasks involved with product development. They are a passionate problem solver and owns the details of behind-the-scenes initiatives.
Manages which tools the product team uses (communication, roadmapping, prototyping, user-onboarding, etc). Ensures the Product Manager has the tools and information they need to get their job done. Ensures tools are used efficiently.
Develop business processes
Helps develop business processes that utilize data and research.
Facilitates market research and analysis.
The PO helps the PM to define the vision, and communicates it internally. Owns and develops strategies for the teams’ priorities.
Focuses on data-in. The Prod Ops builds systems to capture, review, and analyze usage information and other key data. They present this data to product management to help the PM make better-informed product decisions.
Analyses user feedback and NPS scores.
After launch, provides value for the end-users by making sure that things keep running smoothly.
Supports Product Manager
Handles a lot of the micro-level tasks to free up the PM to work on a macro-level.
Learns from experiments
The Product Ops develops processes to make experiments reliable, actionable, and easier to implement. They create the best practices template that product managers across the organization can use to run and report on experiments.
Plan and Run Product meetups
Product Ops will plan and host internal meetups in our office with the biggest partners and clients to guide them through the new features we want to develop, and to learn about the product features they struggle with. They can ask us questions about the product, and we will provide release plans.
Clearing and sorting the client wishlist weekly.
Strong operational background and a track-record of making data-driven decisions
Expects personal performance and team performance to be nothing short of the best.
A passion for delivering an outstanding user experience
A positive attitude and ability to juggle multiple priorities simultaneously
Keen attention to detail. Does not let important details slip through the cracks or derail a project.
Organization and planning
Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
Its prepare and summary of the meeting we can score.
Data analysis for development
If you want to add a feature, you should track one month of behavior and compare the output to see if it's good to move this to development. Build stuff based on feedback and data.
Care, love and respect
Act with care, love and respect when interacting with our colleagues, our customers and the world. “You don’t know what you don’t know”, so be patient to help everyone understand the Keboola way.
We promote an open environment: open to critique, open to change, open to coaching. We own our mistakes and learn from them. No need to hide behind niceties, instead offer constructive feedback to address the problem. We value (sometimes brutal) honesty.
Get shit done and do a bit more
Once you start something, it’s YOUR job to take initiative and finish it.. Doing just what’s expected is never enough. When we go the extra mile, when we’re flexible and go beyond what’s expected - that’s when we add value and win. If it’s worth it, it makes sense.
Create and innovate
Explore, build and and innovate - for us, for our customers - to always move forward. Have FUN with it. Be proud of what we produce. Be obsessed about things that make sense. We’re trying to create products that truly move the needle. Observe systems and always make them better.
Be a sponge! Have a growth mindset! Be proactive and naturally interested in the things around you - because let’s face it life is just better that way :) Become an expert and share your expertise with your colleagues and clients. When we aren’t learning, we are failing.
Our colleagues are spread all across the world. We don’t always have to agree, but we have to align. We’re all on this ride together.
To sum it all up to quote the infamous Buddha (it was Buddha, right?)... “Don’t be a dick.”