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Work @ Keboola

Customer Success Manager
Prague, Czech Republic

At Keboola, we’ve built a team culture based on learning, innovation and most importantly trust. As we’ve grown we continue to embrace the startup vibe and foster a fast-paced and challenging environment. What is unique about our company, is that everyone has a voice and is welcomed to use it. We’re global but well connected and agile. Keboola has offices and team members spanning across Europe, North America, Africa and beyond.

Proudly, we’ve grown 100% organically and our team is hiring in 2020. We’re looking for sharp new talent that wants to be a part of something bigger as our organization continues to scale and provide digital transformation to our customers.

We are expanding our team in Prague and are looking for a sharp Customer Success Manager  that wants to make an impact in a growing SaaS-based company.

As a Customer Success Manager, you are not just helping someone use our “app”, you are helping people successfully drive change in their organization. Customer Success Managers (“CSM”) are continually focused on helping customers improve the way the organization uses data and be successful with Keboola.

By developing a close relationship with clients and ensuring they have the proper support and tools to get the most value out of our products and services, the CSM is responsible for getting insight into the clients’ needs and challenges and working with our internal teams to ensure they are being addressed to the clients’ satisfaction.

What You Will Be Doing:

  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of Keboola;
  • Identify new sales opportunities (upsell or cross‐sell) through customer engagements;
  • Perform account reviews and present findings and recommendations to customers;
  • Manage a portfolio of 80+ SMB Accounts (high touch, low touch)
  • Provide mentorship and guidance through demonstrable knowledge of the Keboola product, solutions, and methodologies;
  • Be an internal advocate for customer needs and feature requests across product, support, and engineering;
  • Bringing new projects with significant value for the customers
  • Help to design and implement internal processes within Customer Success Unit to streamline the processes and keep them efficient
  • Be responsible for all clients legal contracts, expirations, limits, upsells, etc...
  • Drive customer case studies and use-cases and share them back to the company (marketing, sales)

What We Look For:

  • Exceptional communication skills in a distributed working environment - both written and verbal Our teams are spread across the globe. Multiple time zones, multiple countries. Allows others to speak and seeks to understand their viewpoints. Demonstrates active listening.
  • Tech savvy - either having broad experiences with SaaS products (data vendors) or super fast learner (data integration, data science, ETL/ELT, Jupyter, MLFlow, API...)
  • Project Management - be able to serve as the orchestrator of new projects, legal framework, support, budget and business ideas of the customer.
  • Goal Ownership - Responsibility and ownership for clients successes and failures. Commitment to the goals.
  • Scale-up thinking - helping to create new processes, products, proposals and systems which scale.
  • Enterprise level B2B Account Management experience
  • Superior organization and time management - Is predictable and reliable, supporting the team to be efficient in lead management.
  • Proactivity and Accountability. - Acts without being told what to do. Brings new ideas to the company. Acts on what matters. Takes responsibility for outcomes and actions to correct problems. Subordinates personal goals for team goals.

The skills and experience you need to have:

  • Speak fluently in Czech and English and be based in Prague
  • Have 3+ years' experience as an Account or Service Relationship Manager within B2B data/tech companies or consultancies
  • Have strong commercial acumen and the ability to identify and drive 'win-win' revenue opportunities within an existing account base
  • Have an insatiable thirst for knowledge and development and the desire to grow in your role and with the company’
  • Are technically savvy with a deep desire to build and support relationships and expand the product use within a customer environment;
  • Possess good judgement with consultative, problem solving, and escalation resolution skills
  • Daily working experience with Salesforce, Google products, Slack, Zoom etc..

A little bit more about the opportunity:

  • Autonomy within your position.  We are focused on outcomes, not micromanaging everything that you do. We love free company movement.
  • Work with great brands both locally and worldwide. Ask us who we were working with!
  • Work with new industry-leading data technologies.
  • The opportunity to create the job you want that fits in with the life you want. We know there is life outside of work, and think fulfillment is achieved when all areas of your life fit together.
  • We believe the best people are a bit weird and have an inner engine that drives them.

You can look forward to the following benefits:

  • Competitive compensation and Stock options
  • Generous paid vacation time.  And we mean generous.
  • Cool new offices in the heart of Holesovice in Prague
  • We are a company born in the cloud means we are relatively location independent. Want to take an extra long trip while working on the beach (or forest, or desert?), go ahead - make sure to send us a postcard.

Keboola’s Philosophies and Values

  1. CARE, LOVE AND RESPECT
  2. CREATE AND INNOVATE
  3. GET YOUR STUFF DONE
  4. LEARN
  5. ONE TEAM
  6. NO BULLSHIT

Come One, Come All

Keboola provides equal employment opportunities to all employees, consultants, and applicants for employment. We do not discriminate on any basis. Here’s the thing: we don’t care what color you are, who you pray to, what gender you identify with, if you have tattoos or your hair is blue. We hire based on skill and culture fit. It really is that simple.

Get in touch with us!