Automate Your QSR Review Analysis

The Challenge: Turning Reviews into Actionable Insights

Quick Service Restaurants (QSRs) with extensive networks face unique challenges when managing customer reviews. With hundreds or thousands of locations, the sheer volume of customer feedback from platforms like Google Maps, TripAdvisor, and Yelp can overwhelm manual analysis. Manually processing such immense data volumes is error-prone, time-consuming, and inefficient.

Enter Keboola—a powerful platform that automates review data collection, cleansing, analysis, and visualization, providing restaurants with actionable insights at scale.

Seamless Integration and Automation

Keboola effortlessly integrates with numerous review platforms, pulling and consolidating data into one unified system. Our platform handles the complexities of data cleansing and standardization, ensuring you have reliable and consistent information to base your decisions on. This means less time spent manually compiling data and more time focusing on improving your restaurant operations.

AI-Powered Sentiment Analysis and Topic Identification

Leveraging cutting-edge AI technology, Keboola categorizes reviews by sentiment—positive, negative, or mixed—allowing you to quickly pinpoint strengths and weaknesses. For example, a review stating, "The burger was delicious, but service was slow" is automatically categorized into positive (food quality) and negative (service speed), enabling you to address specific customer concerns effectively.

Our AI algorithms also identify common topics and trends, from food quality to customer service, helping you prioritize improvements and streamline operations for maximum impact.

Intuitive, Interactive Dashboards Powered by Streamlit

Keboola's intuitive dashboards—built with Streamlit and hosted directly within the platform—allow non-technical users, like marketing and customer support teams, to explore insights effortlessly. Our dashboards consist of three main sections: Locations, Overview, and AI Analysis.

Locations Tab: Geographical Insights at Your Fingertips

The Locations tab visualizes your restaurant network on a map, using color and height indicators to represent average ratings and review volumes respectively. Quickly identify hotspots of customer dissatisfaction or standout locations, and direct your efforts precisely where needed. For instance, darker-colored markers indicate locations with lower ratings, highlighting areas in need of immediate attention.

Overview Tab: High-Level Summaries and Actionable Analytics

Gain a bird's-eye view of your entire restaurant network or drill down into specific regions, states, or cities. Identify top and bottom performers based on customer feedback, and set minimum thresholds to ensure statistical relevance. For example, filter restaurants with at least 30 reviews to avoid anomalies and accurately assess performance.

Easily track patterns and trends over time, allowing you to differentiate between short-term fluctuations and long-term performance shifts. Need custom views or additional data points? Keboola is highly adaptable—we can quickly process your data to provide custom dashboard views tailored specifically to your business requirements.

AI Analysis Tab: Deep-Dive Insights and Entity-Attribute Relations

This powerful section leverages advanced AI models to provide deeper analytical insights. Automated sentiment analysis categorizes feedback, and our Entity-Attribute Relations graph highlights frequent word associations and patterns. For example, discover if "burger" is frequently associated with "salty" or "delicious," helping your team understand and address recurring themes effectively.

You can filter reviews by specific categories such as food, service, or atmosphere, narrowing your analysis to pinpoint the exact areas needing improvement. With both graphical and tabular visualizations, Keboola makes it simple to interpret complex data and drive actionable strategies.

Support Tab: Improving Customer Interactions

Keboola's integrated Support Tab functions like a collaborative mailbox, streamlining your customer support team's interactions with reviews. AI-generated responses help you quickly reply to customer feedback, maintaining consistency and speeding up response times. For instance, automatically draft responses to positive mentions, such as praising exceptional customer service, or address negative reviews promptly to turn unhappy customers into loyal patrons.

Mark reviews with statuses like "resolved," "escalated," or "spam" to keep your internal processes organized. Additionally, review historical interactions for complete visibility, ensuring your team consistently delivers exceptional customer experiences.

AI Assistant: Custom Queries and Instant Answers

With Keboola's AI Assistant, you can ask custom questions about your data, going beyond the limitations of pre-built dashboards. For example, inquire about locations with the most service-related issues or identify restaurants frequently mentioned for health concerns. The assistant translates your questions into SQL queries, delivering immediate insights through tables and visualizations.

This conversational capability allows deeper exploration of your data, providing actionable insights precisely tailored to your unique business needs.

Upcoming Feature: Competitor Benchmarking

We're continuously enhancing our platform, with competitor benchmarking coming soon. This feature will allow you to compare your restaurant locations against local competitors, such as comparing your Wendy's locations to nearby Whataburgers, providing critical insights into competitive strengths and weaknesses. Leverage this capability to identify strategic opportunities and drive operational improvements.

Why Choose Keboola for Your QSR Review Analysis?

• Automated Data Integration: Seamlessly pull data from multiple review sources into one comprehensive platform.
• Advanced AI Analytics: Quickly interpret vast amounts of customer feedback through automated sentiment analysis and pattern detection.
• Interactive Dashboards: Intuitive visualizations empower non-technical teams to make data-driven decisions effortlessly.
• Enhanced Customer Support: Streamlined response management ensures prompt, effective customer interactions.
• Customizable and Scalable: Keboola is built to adapt to your needs, with fast implementations and scalable solutions.

Join other leading Quick Service Restaurants already leveraging Keboola to improve their customer experience, drive operational efficiencies, and boost growth through smarter data-driven decisions.